Privacy

1. Introduction
Thank you for choosing Go Vietnam Travel. We value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

GoVietnam Co., Ltd, located at Thon1, Dong Phuong Yen, Chuong My District, Hanoi, Vietnam, is responsible for handling your personal data. For any data protection inquiries, please contact our compliance manager at info@govietnamtravel.vn.

2. Personal Information We Collect
Personal Information: When you send an inquiry, we will request your name, email address, phone number, and nationality. If an agent makes a request on your behalf, we will collect information about your nationality.

When booking our services, we require your name, email address, phone number, and passport details. If an agent books for you, we will collect your name, contact details, and passport details. For payment processing, we need your billing information. Credit card information is collected and encrypted by our payment gateway, and we do not have access to this data.

Non-Personal Information: We may collect non-personal information when you visit our website or interact with us on social media, such as IP address, browser type, region, language, page views, visit frequency, and usage patterns to improve our services.

We may also gather feedback about our services during and after your travel for quality control purposes.

Special Categories of Personal Data: To tailor our services to your needs, we might collect sensitive data such as:
Health restrictions affecting your travel
Dietary needs
Sexual orientation (if relevant to your travel)
Religious beliefs
You are not required to provide sensitive information, and we will only process data you voluntarily provide that is necessary for a safe and comfortable trip.

3. Purposes of Collecting Data
Go Vietnam Travel collects and processes your data for: Contacting you via email, phone, or messaging to provide tour information, travel consultation, and manage bookings
Booking services with our partners and suppliers
Addressing any issues that arise during your travel Sending news and updates if you subscribe to our newsletter
Conducting marketing surveys and quality control Implementing promotional activities for our services
Generating anonymized data for statistics and research

4. Data Retention Period
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Basic customer information (Identity, Contact, Transaction Data) is kept for 5 years for tax purposes. In some cases, we may anonymize your data for research or statistical use, without further notice.

5. Data Recipients
To fulfill the purposes outlined in this policy, we may share your data with:
Service Providers: For services such as hotels, guides, airlines, and financial transactions.
Legal Entities: When required by law enforcement or to protect legal rights.
Marketing Organizations: For anonymized data used in marketing or quality control surveys.
By accepting this Privacy Policy, you consent to the processing and sharing of your personal data as described. We ensure that data is transferred in compliance with this policy and applicable data protection laws.

6. Data Protection Rights
We have implemented technical and operational measures to protect your personal data from unauthorized access, loss, or disclosure. Access is restricted to employees and third parties who need it for business purposes, and they are bound by confidentiality.

As Data Controllers, we uphold your rights to:
Confirm and access your personal data Correct inaccuracies or incomplete data Request suspension of data processing if it is unlawful or incorrect Request deletion of data if processing is unlawful To exercise any of these rights, please contact us at the details provided in this policy.

7. Cookies
We use cookies to enhance your browsing experience on our website. Cookies help save time by retaining information between visits. You can accept or reject cookies; most browsers accept them by default, but settings can be changed to refuse all cookies if preferred.

8. Modifications to the Policy
This Privacy Policy may be updated periodically in response to legal, regulatory, or operational changes. The date of the last update will be revised accordingly.

9. Contact Information
We welcome your comments and feedback regarding our Privacy Policy. For any questions, please contact us at info@govietnamtravel.com.